Policies

Guest Conduct

• Guests are asked not to gather in the hallways as this often creates excessive noise which disturbs other guests.
• Keep guest room doors closed at all times to avoid noise disturbances.
• Each room is limited to the number of guests registered in the room at the time of
  check in.
• Alcohol is only permitted in guest bedrooms. Your own personal alcohol is prohibited in hallways, lobbies, recreation centre, golf course and food & beverage outlets.
• The entire hotel is non-smoking. You may smoke on your balcony, but please keep the balcony door closed to prevent smoke from entering the room. Bedrooms that have been smoked in, or smell of smoke, will be assessed and charged a minimum cleaning fee of $75.
• Consumption of food and beverages not purchased from the hotel is limited to your guest room only.
• Preparation of food in guest rooms by any type of cooking appliances or burners is strictly prohibited.
• Guests are responsible for any pay movies or music charges. We do not give refunds on these services.
• Only registered hotel guests may access the Sports & LeisureDome amenities. A guest fee will apply for non-registered guests.
• Should housekeeping find any rooms damaged, in any way, the hotel will charge the credit card responsible for the room for all damages and/or cleanup fees.
• All early departures will be charged the full room rate for all nights reserved.
• Persons caught throwing items down stairwells or off the balconies will be evicted.
• Camping is not permitted on hotel property.
• Pets are not permitted on hotel property.

If a complaint occurs due to the negligence of those occupying a guest room, disorderly conduct or unlawful activities, the offending guests may be evicted and/or charged for any necessary refunds. If a guest is evicted, they are not entitled to any refund. If damages occur to the guest room or other areas of the hotel, the cost of the damage will be charged to the credit card registered upon check-in.

Check-In

Check-in is anytime after 4:00 pm. Each guest must check-in at the Front Desk, provide a credit card imprint or cash deposit for incidental charges, and complete the required registration form.

Check-Out

Check-out is 12:00 pm. We require each guest to check-out individually at the Front Desk. Express check-out feature is available through the pay movie system. See instructions in guest room for more details. If you wish, the Front Desk will assist in reviewing your Account.

Policies Room Rate

*Room Only rate is valid November 1, 2011 to April 30, 2012, subject to applicable taxes and availability. A $10 surcharge is applicable for March, Summer Break and December. Rates are based on Single or Double occupancy. Minimum 2 night booking on Saturdays. Please add $10 for each additional adult per room, per night.

Children

• Children 16 and under sleep free in the guestroom with existing bedding.
• Children 3 and under sleep & eat free.
• For health and safety reasons, all children under the age of 18 must be signed in by a parent or guardian prior to initial entry to the pool level. All children under 16 years must be accompanied by an adult in order to gain access to the swimming pool. Children under 16 are not allowed in the fitness room. Please inquire at the Sports & Leisure Dome regarding age & ability restrictions for additional facility use.
• Roller shoes, rollerblades and skateboards are not permitted in the hotel.
• No games (mini-sticks, etc.) are to be played in any area of the hotel. 

Dining

Please note that during certain times of the year, and based on occupancy levels, some of the dining rooms may or may not be open. Buffets may be substituted for menu items or menus may be offered instead of buffets.

During Christmas Break, March Break and select holidays, dinner may be from a Buffet only, in the Riverview or Crystal Ballroom.

The Riverview Dining Room is not always open for breakfast, lunch and dinners.

A smart casual dress code is in effect in the Mahogany Room: collared shirts, preferred. No shorts, jeans, sandals or running shoes.

There is a sign-in procedure for each registered guest upon their first visit to the health club or pool. Children under the age of 18 must be signed in by a parent or guardian. Children under the age of 16 years must be accompanied and supervised by a parent or guardian, who is at least 18 years of age, when using the pool.

Children under 16 years of age are not permitted to use the fitness centre. Children over the age of 16 years of age must be accompanied and supervised by a parent or guardian, who is at least 18 years of age.

Hotel guests may sign in outside guests into the Sports & LeisureDome fitness & pool areas. Up to 15 years of age is a $5 guest fee each, 16 years of age and over is $10 each. A guest registration form must be filled out and payment for the guest fees will be done at the Sports Desk.

Please note that Gift Certificates and treatments redeemed with Gift Certificates are not eligible to be submitted to an insurance provider.

Please arrive 15 minutes prior to treatment. Late arrival will affect treatment duration.

All cancellations require 48 hours notice. Cancellations made within 48 hours are subject for the full payment of the treatment. Changes to the time or service can be made with the same therapist but are subject to availability.

Guarantee and deposit are required at the time of reservation. Please ask about our cancellation policies when making your reservation. Nottawasaga Inn Resort is not responsible for any package components or recreation opportunities made unavailable due to weather or any circumstance beyond our control. Some pre-booking limitations on usage may apply. Please inquire about facility hours, age and waterslide restrictions, pay-as-you-play activities, equipment rentals, etc. at the Sports & LeisureDome. Pets are not permitted anywhere at the resort.

Check-In

Check-in is anytime after 4:00 pm. Each guest must check-in at the Front Desk, provide a credit card imprint or cash deposit for incidental charges, and complete the required registration form.

Check-Out

Check-out is 12:00 pm. We require each guest to check-out individually at the Front Desk. Express check-out feature is available through the pay movie system. See instructions in guest room for more details. If you wish, the Front Desk department will assist in reviewing your Master Account.

The Nottawasaga Inn is committed to protecting the privacy and confidentiality of the personal information of our guests. Your personal information is handled according to the following Privacy Policy

What information are we obtaining from you?
When you register at the front desk, you are asked to supply the following required information: Last Name, First Name, and Address (business or personal). We also ask that you supply the following additional information: Make of Vehicle and Plate Number (if you drove here), how you are paying for your stay, and, if you are paying by cash or debit card, your Drivers Licence number.

Why we are obtaining this information from you?
The Hotel Registration of Guests Act (R.S.O. 1990, Chapter H.17 , s.2 states that “A register shall be kept in every hotel in which shall be entered the name and usual place of residence of every person admitted as a guest in the hotel and occupying a room therein alone or with another person”. We also ask for your make of vehicle and plate number (in case of an accident in the parking lot), payment method (we required payment in full or guarantee of payment (credit card) prior to check in), and, in the case of cash or debit payment, your Drivers Licence number.

How we obtained your personal information.
The information has been collected directly from you, either from information supplied while making the reservation, information supplied through a previous stay and retrieved from guest history, or from providing the information upon check-in.

What we do with your personal information.
The personal information collected from you is saved in a guest history database. Whenever you phone in to make a reservation, this information is available to the reservation clerk. This helps speed up the time it takes to make your reservation. Guest history also tells us other information from your previous stays (date, type of room, package, etc.). This information enables the hotel to better meet your personal preferences from previous stays. From time to time, the Nottawasaga Inn will mail out information on specials to guests who have stayed at the hotel in the past. The use and disclosure of your personal information is limited to within our business. The Nottawasaga Inn does not use third party services for mailing and we do not sell or share your personal information to others.

How long will we keep your personal information?
We maintain a guest history database. Within this database are the names, addresses, and other personal information. This information is maintained indefinitely. If you wish your personal information to be removed, you must contact the hotel by mail, phone, fax, or e-mail and your information will be purged within 7 days. Please note that if you make future bookings at the hotel, your new information will be kept until your advise us as per the procedure noted above.

We will protect your personal information.
Your information is used only by hotel employee with appropriate access. The information is stored in a database that requires proper authentication to access. Printed information is not kept and any personal information that is printed is disposed of using appropriate safeguards (shredding).

Your right to access your personal information.
You can, with satisfactory verification, be provided with your personal information held in our files. There are certain legal exceptions to your right of access and should your request fall into such a category, you will be informed of the reason.

Can I withdraw my personal consent after I have signed the registration card?
You may withdraw this consent at any time by notice to the Designated Privacy Officer of the Nottawasaga Inn Limited by mail at 6015 Highway 89, Alliston, ON L9R 1A4 or by phone at 705-435-5501 or by fax at 705-435-5840, or by e-mail at Privacy, and such notice will be effective within 7 days following receipt.